Terms of service.

Ivor Nel, trading as TI Security and Automation, provides a warranty on behalf of the manufacturer for the original purchasers, which lasts for two (2) years unless stated otherwise. This warranty begins from the date of purchase, not the installation date. The manufacturer guarantees that the product will be free from defects in materials and workmanship under normal use, provided that installation follows the manufacturer’s specifications.

All remote controls come with a 6-month warranty, including an additional 3 months of coverage for batteries. During the warranty period, TI Security and Automation will either repair or replace any defective product upon its return to 99 OnEtaunga Road, Chatswood, Auckland. Any replacement or repaired parts sent by TI Security and Automation will be warranted for the remaining duration of the original warranty or for ninety (90) days, whichever is longer. Replacement parts will only be sent after the original parts have been returned.

The original owner must notify TI Security and Automation in writing via email at admin@tisecurityandautomation.co.nz if they encounter any issues with the materials or workmanship. You'll need to receive this written notice before the warranty expiration. It is the purchaser's responsibility to ensure that TI Security and Automation has received this notification.

Just so you know, any service calls for installations performed by third parties will be charged at our standard hourly rate.

The Consumer Guarantees Act (CGA) primarily focuses on ensuring products and services meet certain guarantees, such as being of acceptable quality, fit for purpose, and as described. It doesn't cover situations where you change your mind about a purchase.

This warranty does NOT cover:

**Exclusions from Warranty Coverage:**

1. Damage incurred during shipping or handling.

2. Costs associated with the installation or removal of the product, including any third-party expenses.

3. Damage caused by natural or artificial disasters, such as fire, flood, wind, earthquake, or lightning.

4. Damage resulting from causes beyond the control of TI Security and Automation, including excessive voltage, short circuiting, mechanical shock, or water damage.

5. Damage caused by unauthorised attachments, alterations, modifications, or the presence of foreign objects.

6. Damage caused by peripherals, unless TI Security and Automation supplied those peripherals.

7. Damage caused by moisture, insects, or animals.

8. Damage resulting from objects, such as vehicles.

9. Defects arising from failure to provide a suitable installation environment for the products.

10. Damage incurred from using the products for purposes other than their intended use.

11. Damage resulting from improper maintenance.

12. Damage arising from any form of abuse, mishandling, or improper application of the products.